Refund Policy

Refunds & Satisfaction Guarantee: What you can expect

Timeframe for Refunds

Full refund requests must be made within 7 days of purchase, before any significant usage of the service.

After this period, refunds will depend on whether the issue is our responsibility and whether the user has used the service beyond an acceptable minimal amount.

Qualifying Conditions

• Technical issues on our end that we are unable to resolve within 96 hours
• Failure to activate the service or deliver access as promised

Non-Qualifying Conditions

• Change of mind, preference, or discovering another provider
• Issues caused by your internet connection, device incompatibility, ISP throttling, or user error
• Partial service usage beyond minimal threshold

Refund Process & Timing

To request a refund, contact support at support@novastream.tech with your order number, description of the issue, and any supporting evidence.

For credit/debit card payments, refunds will be processed via the original payment method. Time to receive may vary (e.g. 10-30 business days) depending on your bank or payment provider.

For other payment methods (e.g. cryptocurrency), refunds will be in the form agreed or via equivalent value where technically feasible.

Contact Information

For any refund requests or questions about our refund policy, please contact us at support@novastream.tech or on WhatsApp at +44 7405 585630.