Terms & Conditions

By accessing or using the services offered by NovaStream (the "Service", "we", "us", "our"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, you may not use the Service.

1. General Terms

NovaStream provides access to live TV channels, video-on-demand (VOD), replay / catch-up services via internet streaming, to individuals for personal, non-commercial use only.

Services are offered globally, though local laws and licensing may affect availability.

2. Account & Access

You must provide accurate, up-to-date information when creating an account (name, email, etc.). You're responsible for maintaining the confidentiality of login credentials.

You agree not to share your account or login with others beyond what is allowed by your subscription plan. Misuse may result in suspension or termination of service.

3. Subscription Plans & Payments

NovaStream offers various subscription plans (e.g. 1 month, 6 months, 12 months) with different levels of access (number of devices / simultaneous streams, HD/4K etc.). Details of features are as set out on the purchase page.

Payment may be taken in various currencies and through third-party payment processors. By subscribing, you agree to pay the fees in full, according to the chosen plan.

4. Free Trial (if offered)

If a free trial is offered, it is for a limited time, usually one per user. The trial allows you to test the Service before committing to a paid subscription.

The free trial may have limited features compared to paid plans.

5. Refund Policy

Refunds are only allowed under certain conditions. These conditions should be clearly stated. For example:

• A full refund may be available if requested within 7 days of purchase and if you have not used the service.
• For technical issues from our side that cannot be resolved within 96 hours, partial refunds may be considered proportional to the unused period.
• If the issue is user-side (internet connection, device compatibility, etc.), a refund may not be granted.

Refunds processed through payment portals may take time (e.g. 14-30 business days) depending on the payment method.

6. Service Availability

We strive for high uptime, minimal buffering and stable streaming quality, but cannot guarantee zero disruptions. Downtime may occur due to maintenance, network issues, content provider issues, or external factors.

If major service disruptions occur and are our fault (not caused by user, ISP, or external content provider), we may offer credits or compensations at our discretion.

7. Content & Usage

Content is licensed (if applicable) and/or provided under the terms we have with content providers. You agree not to copy, redistribute, modify, transmit, or commercially exploit content from NovaStream without our express written permission.

Simultaneous streaming / number of devices used is limited by your subscription plan. Excessive or misuse may lead to account suspension.

8. Termination & Suspension

We may suspend or terminate your access to the Service if we believe you violated these Terms, if there is suspicion of fraud, or if content licensing issues require it.

You may cancel your subscription at any time. However, cancellation does not always entitle you to a refund for unused service unless stated in the refund policy.

9. Privacy & Security

We collect personal data as necessary for account setup, payment processing, and service delivery.

Payment data is handled securely, and we do not store sensitive payment credentials unless required, always using secure, compliant payment processors.

We employ best practice measures (e.g. encryption, access controls) to protect data.

10. Limitation of Liability

NovaStream is not liable for indirect, incidental, or consequential damages, including but not limited to loss of data, loss of revenue, or inability to access content.

Our total liability under these Terms will not exceed the amount you have paid to us in the past 12 months for the service.

11. Changes to Terms

We reserve the right to modify or update these Terms at any time. We will provide notice (e.g. via email or via the website) before changes take effect. Continued use of the service after such changes indicates acceptance of those changes.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of England & Wales.

Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts of England & Wales.

13. Contact Information

If you have questions about these Terms, or wish to contact NovaStream, please email us at support@novastream.tech or reach us on WhatsApp at +44 7405 585630.